Principlev1
Build psychological safety through micro-interactions where
Build psychological safety through micro-interactions where you respond to vulnerability (questions, mistakes, challenges) with visible curiosity rather than threat, since declared policies are less credible than observed leader emotional responses.
Why This Is a Principle
Derives from Emotional contagion is an automatic, pre-conscious (emotional contagion is automatic) and Psychological safety—the perception that interpersonal risks (psychological safety enables learning). Edmondson's research shows psychological safety emerges from repeated observed leader responses. This principle prescribes the mechanism: visible emotional responses in micro-moments, not policies.