Principlev1PR-903
If your root cause analysis terminates at a person rather…
If your root cause analysis terminates at a person rather than a process, you have not reached the root cause.
Why This Is a Principle
This principle derives from The behavior of a system arises from its structure… (system behavior arises from structure) and A production system produces results; roughly 94%… (production problems are system problems, not individual problems). It prescribes a clear stopping criterion: if blame lands on a person, keep going—the root is in the system that person operates within.