Principlev1

Pair training investments with system changes that support

Pair training investments with system changes that support the trained behavior; without system support, trained behaviors will not transfer to actual practice.

Why This Is a Principle

Derives from system structure determining behavior (Every system is perfectly designed to get the results it) and behavior following reinforcement (Behaviors that produce satisfying consequences tend to be). The lesson cites research showing 10-20% transfer rate without system change. Prescriptive: pair training with system redesign.

Source Lessons

L-1662

Change the system to change the outcomes

Trying to change outcomes without changing systems produces temporary results at best. When outcomes are system properties (L-1661), durable change requires system redesign — modifying the structures, processes, incentives, and information flows that produce the current outcomes. Exhortation ("try harder"), training ("learn better"), and personnel changes ("get better people") all fail when the system itself is designed to produce the outcome you are trying to eliminate. The system always wins.

Connections

Derived From (2)

AxiomEvery system is perfectly designed to get the results it AxiomBehaviors that produce satisfying consequences tend to be

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