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How to ThinkIn the Age of AI

Ask 'can a system handle this?' before 'can a person?'…

Default to the delegation hierarchy sequence: first ask 'can a system handle this?', then 'can a system handle 80% with a person handling exceptions?', and only then 'does this require full human judgment?'—to prevent systematic under-investment in systems.

When This Fires

Common Failure Mode

Jumping to person-delegation: "I'll have the intern handle the weekly data report." Can a script handle 90% of the report with the intern reviewing edge cases? If yes, the intern's time is better spent on the 10% exceptions while the script handles the rest. Person-first delegation wastes human attention on automatable work.

The Protocol

(1) For each COULD DELEGATE task, run the three gates in order: Gate 1: "Can a system (script, template, automation, tool) handle this entirely without human involvement?" If yes → build or configure the system. Stop. Gate 2: "Can a system handle the routine cases (80%+) while a person handles exceptions?" If yes → build the system for routine cases, create an exception-handling protocol for the person. Stop. Gate 3: "Does every instance genuinely require human judgment?" If yes → delegate to a person with proper specifications (The competent stranger test). (2) Default assumption: most recurring tasks can be handled at Gate 1 or Gate 2. Reaching Gate 3 should be the exception, not the rule. (3) Review Gate 3 tasks quarterly: has the technology or tooling evolved to move them to Gate 1 or 2?