Limit checklists to 5-9 items targeting frequent +…
Limit output checklists to five-to-nine items targeting errors that are both frequent and consequential, ordering from most catastrophic to least to enable partial execution under time pressure.
When This Fires
- When creating pre-delivery checklists for any output type (Mandatory quality pause between "I think this is done"…)
- When existing checklists are too long and people skip them
- When deciding which errors to include in a quality checklist
- Complements Mandatory quality pause between "I think this is done"… (mandatory quality pause) with the checklist design that makes the pause effective
Common Failure Mode
The comprehensive checklist: including every possible error, producing a 25-item list that takes 15 minutes to complete. Compliance drops to 20% because the list is too long for routine use. A 7-item list with 95% compliance catches more errors than a 25-item list with 20% compliance.
The Protocol
(1) List all errors that have occurred in this output type over the past 6 months (Build checklists from documented error history…). (2) Score each error on two dimensions: Frequency (how often does this occur?) and Consequence (how bad is it when it does?). (3) Select the 5-9 errors that score high on both dimensions. These are your checklist items. (4) Order from most catastrophic to least: the first item should catch the error with the worst consequences. (5) Test the checklist: can you complete it in under 3 minutes? If not, reduce items until you can. Speed of completion determines compliance, and compliance determines error reduction.