Psychological safety—the perception that interpersonal risks

Organizational emotional intelligence

Organizations that can collectively process emotions navigate change better. Organizational emotional intelligence is not the aggregate of individual emotional intelligence — it is a systemic capability: the organization's collective ability to recognize, understand, and constructively process the emotions that organizational life generates. Change produces fear. Conflict produces anger. Failure produces shame. Success produces pride. These emotions are not obstacles to organizational effectiveness — they are data about the organization's relationship with its environment and its own internal dynamics. Organizations that suppress emotions operate on incomplete information. Organizations that process emotions operate on full information.