Principlev1
When evaluating performance, ask 'What did the system make
When evaluating performance, ask 'What did the system make easy or hard?' before asking 'What did this person do well or poorly?'
Why This Is a Principle
Grounds in Behavior is a function of both the person and their (behavior is situational), The behavior of a system arises from its structure, not from (system structure determines behavior), and Most organizational outcomes are products of system design, (most outcomes are system products). The principle reorders evaluation to prioritize system analysis. Highly actionable for managers and anyone evaluating others.