Principlev1
Push urgent information to recipients through notifications
Push urgent information to recipients through notifications while making reference information available for pull when needed, to prevent notification floods that teach people to ignore all notifications.
Why This Is a Principle
This principle derives from the cry-wolf effect where repeated false alarms reduce response (Repeated false alarms reduce the response to genuine threats) and that attentional systems prioritize immediacy over importance (Human attentional systems evolved to prioritize signals with). It prescribes routing architecture based on the foundational constraint that overusing urgent channels degrades their effectiveness.