organization
Organizational knowledge management
Systems for capturing, storing, and distributing organizational knowledge. Every organization generates knowledge — through its projects, its experiments, its mistakes, its customer interactions, and its daily operations. Most of this knowledge lives in the heads of individual employees and walks out the door when they leave. Organizational knowledge management is the infrastructure that captures this knowledge, stores it in accessible forms, and distributes it to the people who need it. In self-directing organizations, knowledge management is especially critical: when decisions are distributed, every decision-maker needs access to the organization's accumulated knowledge — not just their own experience.